I’m not being a big fan of calling 690-numbers to buy accessories & replacement parts for many products & purchases.
I had an office chair a decade ago that I loved so damn much, however the arm rests were notorious for cracking where one of the bolts was laced.
I went through four of those arm rests before throwing the chair away for good. Most of the time where I wanted a new arm rest, I had to flip the chair and found the special 690-number near the serial number & other warranty information. Even though the arm rests were free & covered by the device’s warranty, it would have been much easier to have access to these parts on a computer or PC app. I ran into the same exact issue with these media air cleaners that I purchased six months ago. I am trying to keep my indoor air as wipe & free of harmful contaminants as much as I possibly can. They’re state of the art machines that do what they advertise, however they have disposable HEPA filters that need to be replaced after 5 to six months of constant use. I figured that the manufacturer would either sell them at the store where I got the media air cleaners, or would at least have a store on their website with parts & accessories. Unluckily, I was forced to call another different 690-number just to get fancy filters for my media air cleaners. I was connected to a call center overseas, however they pulled up my model & had the part ordered in fourths. It eventually showed up at my new home later that week. In the end, it wasn’t as hard of a process as I initially expected & I am simply ecstatic to have wiped media air cleaners once again.